topic Re: No phone connection in Talk

No phone connection

P+smith — Wed, 01 Mar 2023 17:21:05 GMT

have a fault on our landline. The handset is displaying 'Check Phone Line' and I have no dialing tone. Outgoing calls are not possible and I am not able to receiving incoming calls.

The broadband is working fine (I do not have Internet Calls). I have gone through the Sky Help pages and followed guidance but have not solved the problem. Is there an option to test the line as I cannot find one? I have tried the master socket directly and there is no dialling tone so I believe the problem to be with my incoming line.

Re: No phone connection

Mark39 — Wed, 01 Mar 2023 17:26:19 GMT

Try the connection test here, even if your broadband is OK. If it,detects a fault, you'll be able to book an engineer:

https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't you'll need to report it to Sky. You could either call, if you have the means, or we can ask the Community messaging team to help you via the forum if you wish.

Re: No phone connection

Tom-W19 — Fri, 03 Mar 2023 12:15:03 GMT

Hi P+smith

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No phone connection

Lisa-P1987 — Sun, 05 Mar 2023 12:07:38 GMT

Update – We are still looking to help you P+smith. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂