topic Re: Check phone line in Talk

Check phone line

Emily363 — Thu, 23 Feb 2023 16:20:34 GMT

Phone has been intermittently saying 'Check phone line' for about a month now. No dial tone and does not ring when I call it from mobile. No issues with internet, seems to be connected ok and power cable also. Took out phone line from microfilter and pluged directly into socket as suggested but no luck so far. Have taken out and replaced and wiggled all cables-no change to the display. Any ideas please?

Re: Check phone line

caesarome — Thu, 23 Feb 2023 16:26:13 GMT

@Emily363

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Check phone line

Emily363 — Thu, 02 Mar 2023 18:21:56 GMT

This didn't work unfortunately, any other suggestions?

Re: Check phone line

caesarome — Thu, 02 Mar 2023 19:33:10 GMT

@Emily363

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Check phone line

Addie15 — Fri, 03 Mar 2023 08:15:47 GMT

Hi there, thank you for escalating this. We have sent an invite to Emily363.

Re: Check phone line

Tom-W19 — Fri, 03 Mar 2023 13:34:36 GMT

After speaking with Emily363 we accessed the account and ran a line test which detected an external fault on the line and we have arranged for Openreach to resolve this shortly.

It was a pleasure speaking with you Emily363 and thanks again.