topic Phone not working. Message says ' check line cord'. in Talk

Phone not working. Message says ' check line cord'.

ali1959 — Sat, 18 Feb 2023 20:22:34 GMT

Can't make or receive calls. Message comes up saying 'check line cord'. Have done everything that was suggested but still no luck. It would appear that people can call me, but it doesn't do g my end. I just get'1 missed call. So callers ringing in can get a dial tone although it doesn't connect to me, but I get no dial when I try to ring out. Please help.

Re: Phone not working. Message says ' check line cord'.

caesarome — Sat, 18 Feb 2023 20:30:45 GMT

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Phone not working. Message says ' check line cord'.

Highlinder — Sat, 18 Feb 2023 20:31:25 GMT

@ali1959 Have you ran the steps in the link below.

https://www.sky.com/help/articles/fix-phone-problems-start

Re: Phone not working. Message says ' check line cord'.

ali1959 — Sat, 18 Feb 2023 22:10:54 GMT

I have checked all that but still not working

Re: Phone not working. Message says ' check line cord'.

caesarome — Sat, 18 Feb 2023 22:14:59 GMT

@ali1959

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Phone not working. Message says ' check line cord'.

Tom-W19 — Sun, 19 Feb 2023 08:53:05 GMT

Thanks for escalating. We've sent an invite to ali1959.

Re: Phone not working. Message says ' check line cord'.

Lisa-P1987 — Tue, 21 Feb 2023 15:27:55 GMT

Update – Thanks for chatting to us ali1959. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂