topic Telephone line has gone dead, cannot contact Sky! in Talk

Telephone line has gone dead, cannot contact Sky!

Richard03.81 — Tue, 14 Feb 2023 16:11:09 GMT

My broadband and TV are both fine but my telephone line went dead yesterday and I'm now completely unable to make or receive any calls. I cannot find any way to contact Sky for help with this! All they say online is to 'call them' - well I can't, because my landline is dead, and I live in an area with zero mobile coverage. Communication-wise, I'm currently totally cut off.

Can anyone please advise the best way to get this sorted when I'm unable to call Sky? I tried the virtual assistant which was useless and I've already checked everything regarding the actual phone, connections, wires, power etc etc...

Many thanks.

Re: Telephone line has gone dead, cannot contact Sky!

Mark39 — Tue, 14 Feb 2023 16:14:56 GMT

Any recent changes to your broadband subscription? Or are you new to Sky?

First try the connection test here, irrespective of whether or not your broadband is working ok. If it detects a fault, you should be able to book an engineer there and then.

If not, let us know and we'll arrange some he.p for you here.

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Telephone line has gone dead, cannot contact Sky!

Lisa-P1987 — Tue, 14 Feb 2023 16:16:11 GMT

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Telephone line has gone dead, cannot contact Sky!

Mark39 — Tue, 14 Feb 2023 16:17:32 GMT

Thanks, Lisa! 🙂

Re: Telephone line has gone dead, cannot contact Sky!

Richard03.81 — Wed, 15 Feb 2023 11:35:53 GMT

I followed your advice and the fault has now been fixed in under 24hrs. Thank you very much, I appreciate it.