topic Re: Out going calls in Talk

Out going calls

Keith+elkins — Thu, 09 Feb 2023 16:41:02 GMT

Having problems with outgoing call phone keeps showing pls check connections. Cannot phone out no dialing tone. If I call phone it rings and you can answer call you can then make outgoing call. Leave for a while and it goes back to pls check connections. Broardband working OK

Re: Out going calls

caesarome — Thu, 09 Feb 2023 16:51:17 GMT

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Out going calls

Tom-W19 — Fri, 10 Feb 2023 11:33:03 GMT

Hi Keith+elkins

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Out going calls

Addie15 — Sun, 12 Feb 2023 12:52:53 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please do not hesitate to reach out, so we can re-escalate this for you. Thanks.

Re: Out going calls

Keith+elkins — Mon, 13 Feb 2023 11:28:43 GMT

Hi all thanks for all your responses have now got problem sorted.wS fault on line had openreach out and now all is good