topic Re: Sky Talk Issue - phoneline is down in Talk

Sky Talk Issue - phoneline is down

Me+-+again — Fri, 10 Feb 2023 17:44:46 GMT

I've suddenly lost my phoneline. The Sky service checker shows no known issues with my service, but my internet speed has dropped by two thirds (but is still working) and my phone (Sky Talk) has stopped working altogether - no dial tone. When I re-ran the Service Checker it found an issue with my broadband speed but the further tests it was trying to run were 'unavailable at the present time'.

I've tried all the Sky online help, this did not solve my issues.

Any ideas where I go next?

Re: Sky Talk Issue - phoneline is down

caesarome — Fri, 10 Feb 2023 19:26:33 GMT

Do you have anyway to phone Sky support, perhaps from a mobile that has free minutes on it ?

Re: Sky Talk Issue - phoneline is down

Me+-+again — Sat, 11 Feb 2023 10:55:50 GMT

Yes, and if there's no sign of it coming back later today, I'll try ringing the Sky Talk help number I've found online. Not easy as mobile phone connections are really spotty where I live (hence the need for the landline).

Re: Sky Talk Issue - phoneline is down

Me+-+again — Sat, 11 Feb 2023 11:28:38 GMT

Update; Called Sky, have to say I'm impressed both by the automated speech recognition help part of the call and particularly by the human operator whom I eventually spoke with. The upshot is an Openreach engineer is booked for Monday.

So far, very well done Sky!

Re: Sky Talk Issue - phoneline is down

Mark39 — Sat, 11 Feb 2023 11:41:39 GMT

@Me+-+again good to hear. Just to forewarn you, it can be up to 5 working days for Openreach to take a look. More often than not, they don't need to call at your home