topic Re: Landline not working in Talk

Landline not working

SioD — Thu, 09 Feb 2023 22:12:18 GMT

My landline is not working. Cannot dial out and calling in signals engaged. Nothing touched or changed. This happened previously a couple of years ago and only solution was an engineer call out. How can I contact an engineer to fix ?

Re: Landline not working

caesarome — Thu, 09 Feb 2023 22:18:18 GMT

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Landline not working

Tom-W19 — Fri, 10 Feb 2023 11:21:49 GMT

Hi SioD

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147