topic Re: No dial tone in Talk

No dial tone

KingRaymondo — Mon, 06 Feb 2023 19:43:36 GMT

Have tested with two phone hands free and a old BT phone which had no issues, Broadband is working was told by son that it did drop in the afternoon today hands free phone display message to check line I have as I followed the instructions from sky website. can you do an external check on the line.

Re: No dial tone

caesarome — Mon, 06 Feb 2023 19:45:48 GMT

@KingRaymondo wrote:

as I followed the instructions from sky website

Did that include running a line test:

https://www.sky.com/help/articles/fix-phone-problems-start

Re: No dial tone

KingRaymondo — Mon, 06 Feb 2023 20:23:58 GMT

done service check can not find a phone line test on the web pages, broadband test all good but just did a speed test and it half what i normaly get it now shows 37.09 my normal speed is 74.56

Re: No dial tone

caesarome — Mon, 06 Feb 2023 20:29:57 GMT

Try this one, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

Re: No dial tone

KingRaymondo — Mon, 06 Feb 2023 20:42:26 GMT

show no errors but still no dial tone

Re: No dial tone

caesarome — Mon, 06 Feb 2023 22:16:29 GMT

@KingRaymondo

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: No dial tone

Greenfingers001 — Tue, 07 Feb 2023 08:16:32 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: No dial tone

Addie15 — Sat, 11 Feb 2023 08:34:19 GMT

Update-We are closing this chat session now, however if there is anything else we can help with, please do not hesitate to reach out. Thanks.