topic Re: No dial tone on phone in Talk

No dial tone on o

Rahhhhh1 — Fri, 03 Feb 2023 23:25:33 GMT

Don't normally use the home phone but after experiencing an unacceptable amount of buffering on ITVX, completed checks and resets etc to try and locate any issues. On checking the phone line, I realise we have no dial tone and on calling the landline from mobile it's just rings. Not sure when this started as seldom use landline (emergencies when power cut and mobile masts down).

no option to plug 🔌 phone into router and we only have the three lights. I have exhausted all options- based on advice in the forum

so far.....

Re: No dial tone on o

caesarome — Sat, 04 Feb 2023 05:53:36 GMT

@Rahhhhh1

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: No dial tone on phone

Rahhhhh1 — Sat, 04 Feb 2023 09:37:47 GMT

It's says broadband and wifi are fine and there are no known problems in my area

Re: No dial tone on phone

caesarome — Sat, 04 Feb 2023 10:04:42 GMT

@Rahhhhh1

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: No dial tone on phone

Greenfingers001 — Sat, 04 Feb 2023 11:30:01 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: No dial tone on phone

Greenfingers001 — Sat, 04 Feb 2023 13:31:26 GMT

Update:

Spoke with @Rahhhhh1 and external fault found, Openreach engineer booked.

Thanks again for the escalation have a great weekend 🙂