topic Re: Landline Dead in Talk

Landline Dead

Linda2018 — Thu, 02 Feb 2023 09:37:29 GMT

Hi anyway advise welcome. My landline is not working, cannot make or receive calls, and my mobile is texting only. Does anyone have an email address that I can contact Sky on? I am disabled so need my landline. Thank you.

Re: Landline Dead

GD1 — Thu, 02 Feb 2023 09:41:46 GMT

@Linda2018 Sky don't uise email as acommunication methid, have you registered with the Accessibility Team as they have a number of contact routes https://www.skyaccessibility.sky/

When was the last time your line worked?

Live chat with expert

Linda2018 — Thu, 02 Feb 2023 11:25:52 GMT

Where do I go to have a live chat with expert?

Re: Live chat with expert

Daniel0210 — Thu, 02 Feb 2023 11:29:15 GMT

@Linda2018

Live Chat isn't always available. Have you signed up for the Accessibility Team as suggested above? Once registered there are different methods of communication with this team
https://www.skyaccessibility.sky/

Re: Live chat with expert

Mark39 — Thu, 02 Feb 2023 11:31:27 GMT

@Linda2018 try the connection test here, regardless of whether or not your broadband is working ok. If a fault is detected, you'll be able to book an engineer there and then: https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Landline Dead

Linda2018 — Thu, 02 Feb 2023 12:20:15 GMT

Thanks for replying but clicked your link but I'm either being very stupid but cannot seem to find where I should register for Accessibility,

Re: Landline Dead

caesarome — Thu, 02 Feb 2023 12:23:14 GMT

@Linda2018

Have you tried what @Mark39 wrote and tried the line test because if a fault is found outside of your property you can arrange and engineer repair.

Re: Landline Dead

Highlinder — Thu, 02 Feb 2023 12:24:53 GMT

@Linda2018 If you click on the link, you are looking for a picture of the young woman smiling with the headset on and it says below it " Register for our services ".

Re: Landline Dead

Linda2018 — Thu, 02 Feb 2023 13:01:35 GMT

Landline is up and running now. Thanks for all your help.