topic Re: Land line phone not working in Talk

Land line phone not working

Beardo+2 — Wed, 25 Jan 2023 17:01:05 GMT

My mothers sky land line has not worked for 2 weeks and all sky tell us is there is an outage in the area!

She is 84 living on her own with no mobile

Re: Land line phone not working

Mark39 — Wed, 25 Jan 2023 17:02:29 GMT

That's unfortunate, but it's an Openreach responsibility. There's nothing Sky can do about it, I'm afraid.

Re: Land line phone not working

Kirsty+S27 — Thu, 26 Jan 2023 13:33:35 GMT

Hi @Beardo+2

I am sorry to hear of the issues your mum is experiencing.

As @Mark39 has advised external faults are managed by Openreach. You haven't mentioned if your mum has a care alarm or not. If so and it's one without a battery back up please let Sky know.

Thank you.