topic Phoneline is crackling in Talk

Phoneline is crackling

wanbli — Wed, 25 Jan 2023 13:24:09 GMT

Please help my phone line is crackling bad and i cant hear on the phone, i can make calls and receive calls it is not the first time iv had the problem and a engineer solved it last year, i have tried unplugging and checking the cabels, i have a wireless phone, but i tried in a phone with wire and it is still the same, i cant afford to pay to call sky on my mobile as it is pay as you go and the last time i was £9. not sure how to test my line or get a engineer to fix this crackling. Kind Regards to anyone who can help.

Helen

Re: Phoneline is crackling

caesarome — Wed, 25 Jan 2023 13:38:51 GMT

The chances are there is a fault outside of your property somewhere so see if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Phoneline is crackling

wanbli — Wed, 25 Jan 2023 13:55:44 GMT

Thank you i tried that and it showed my broadband is working fine which it is but it didnt show anything for my phone line, it is still crackling

Helen

Re: Phoneline is crackling

caesarome — Wed, 25 Jan 2023 13:57:36 GMT

@wanbli

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Phoneline is crackling

Addie15 — Wed, 25 Jan 2023 13:58:18 GMT

Hi there, thank you for escalating this. We have sent an invite to wanbli.

Re: Phoneline is crackling

Lisa-P1987 — Sat, 28 Jan 2023 17:47:34 GMT

Update – Thanks for chatting to us wanbli. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂

Re: Phoneline is crackling

wanbli — Sun, 29 Jan 2023 10:19:15 GMT

Thanks Lisa and everyone that helped me, phoneline was resolved by the Sky agent that contacted me through here, many thanks.

Re: Phoneline is crackling

Jamespr — Mon, 23 Sep 2024 11:39:02 GMT

My dad has exactly the same issue and his elderly and I can't hear him on the phone. Can someone from sky please be able to help fix this. Thank you

Re: Phoneline is crackling

Daniel0210 — Mon, 23 Sep 2024 11:43:17 GMT

@Jamespr

It will be much better if Sky or maybe the Messaging Team can contact you when you are at your Dads as they will need to check the line… that's providing you can pass the security questions for your Dads account.

Re: Phoneline is crackling

Daniel0210 — Mon, 23 Sep 2024 14:23:27 GMT

@Jamespr

Your duplicate thread has been removed to prevent confusion and duplicate replies.

Re: Phoneline is crackling

Jamespr — Mon, 23 Sep 2024 14:38:26 GMT

Hi is there anyway you can help me with exactly the same problem ? Don't have broadband just phone which I can't use or receive calls on.

Re: Phoneline is crackling

Daniel0210 — Mon, 23 Sep 2024 14:41:26 GMT

@Jamespr wrote:

Hi is there anyway you can help me with exactly the same problem ? Don't have broadband just phone which I can't use or receive calls on.

@Jamespr

Your story seems to have changed. Initially it was your dads phone. Who's phone is it and more importantly who is the account holder?

Re: Phoneline is crackling

Molly+me — Sat, 19 Oct 2024 16:30:07 GMT

Hi we are having the same issue. Do I need to open a new discussion for this to be escalated? I have clicked the link and tested the broadband and it says everything is ok

Re: Phoneline is crackling

Mr+Flibbles+86 — Sun, 20 Oct 2024 07:40:10 GMT

Hi there @Molly+me , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147