topic Re: Cannot receive calls - all go straight to BT voicemail in Talk

Cannot receive calls - all go straight to BT voicemail

Ally333 — Mon, 23 Jan 2023 10:35:06 GMT

Cannot receive calls - all go straight to BT voicemail

Re: Cannot receive calls - all go straight to BT voicemail

Mark39 — Mon, 23 Jan 2023 10:46:08 GMT

Are you a Sky Talk customer? I'm not clear why calls to you would go to BT Voicemail.

Re: Cannot receive calls - all go straight to BT voicemail

Daniel0210 — Mon, 23 Jan 2023 10:49:16 GMT

@Ally333

What message regarding your provider do you get if you dial 17070?

Re: Cannot receive calls - all go straight to BT voicemail

Ally333 — Mon, 23 Jan 2023 10:58:46 GMT

Moved from BT broadband to Sky last week - all well other than can't receive calls as go straight to BT voicemail (can call out ok !)

Re: Cannot receive calls - all go straight to BT voicemail

Mark39 — Mon, 23 Jan 2023 11:01:09 GMT

If your Sky Hub has a Voice light which is lit, is your phone plugged into the socket at the back of the Hub?

Re: Cannot receive calls - all go straight to BT voicemail

Ally333 — Mon, 23 Jan 2023 11:29:52 GMT

Yes thanks Mark39

Re: Cannot receive calls - all go straight to BT voicemail

Mark39 — Mon, 23 Jan 2023 11:48:13 GMT

It sounds like the switch to Sky hasn't completed either fully or correctly.

The quickest solution would be to be to give Sky a call to report it. You should be able to do that by dialling 150.

If that puts you through to BT, or if you prefer anyway, we can ask the Community messaging team to contact you online. Note that messaging isn't a live chat service so responses from Sky won't be immediate.

Re: Cannot receive calls - all go straight to BT voicemail

Kerry.J — Mon, 23 Jan 2023 12:38:54 GMT

We are having the exact same issue. Sky seem to be able to call through using a test call but if anyone else dials it goes straight to bt voicemail. Been like this for weeks and no one seems to be able to resolve

Re: Cannot receive calls - all go straight to BT voicemail

caesarome — Mon, 23 Jan 2023 13:32:51 GMT

@Kerry.J
Are you able to make a call, if so try calling Sky on the free 150 number and reporting this to them.

Re: Cannot receive calls - all go straight to BT voicemail

Kerry.J — Mon, 23 Jan 2023 14:00:20 GMT

It's been reported almost daily for the last 4 weeks.

Re: Cannot receive calls - all go straight to BT voicemail

Daniel0210 — Mon, 23 Jan 2023 14:01:37 GMT

@Kerry.J wrote:

It's been reported almost daily for the last 4 weeks.

@Kerry.J

What are Sky telling you by way of an update?

Re: Cannot receive calls - all go straight to BT voicemail

Kerry.J — Mon, 23 Jan 2023 14:23:48 GMT

Gets passed to technical team for 72 hr update... Get a few test calls through on the number but then when anyone else dials it again goes straight to bt voicemail. Dialling out is fine and actually brings up the correct number as well.

Re: Cannot receive calls - all go straight to BT voicemail

Iain62 — Thu, 29 Aug 2024 19:22:02 GMT

I think i have the same problem

I cannot ring my sky land line that used to be bt. Goes straight to a voicemail service. Sky tech test and say its ok but it has never worked properly since transfer. Very fruxtrating