Line Cord Error

Jenniferinblue — Mon, 23 Jan 2023 10:37:57 GMT

For a few days we've had a Line Code Error. I've done everything suggested online and no joy. A minimum of a 40 minute wait over the phone. Any help?

Re: Line Cord Error

Daniel0210 — Mon, 23 Jan 2023 10:44:40 GMT

@Jenniferinblue

To see if they can check the line and if necessary report any fault to Openreach, I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: Line Cord Error

Addie15 — Mon, 23 Jan 2023 10:48:44 GMT

Hi there, thank you for escalating this. We have sent an invite to Jenniferinblue.

Re: Line Cord Error

Addie15 — Mon, 23 Jan 2023 11:53:53 GMT

Update-We are closing this session as this matter is now resolved. If there is anything else we can help with, please do not hesitate to reach out. Thanks.

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