topic Re: Landline not woking in Talk

Landline not woking

Robert57 — Sun, 08 Jan 2023 21:37:38 GMT

I have been without my landline, going on to day 6. I have been advised that there is an outage in the area normally resolved in a couple of days. Still in the same position going on 6 days. I live alone and rely on this service. Unable to speak to anyone in sky in relation to this as the automated service tells me they are aware & thank you for my patience. On a previous occasion of similar a BT engineer would have been in touch to rectify. Can someone please help?

Re: Landline not woking

Mark39 — Sun, 08 Jan 2023 21:52:53 GMT

It sounds like an outage affecting a number of households in your area, rather than only your home. The recorded message you're hearing indicates that Openreach are aware and investigating. Simple faults are indeed usually fixed within a few days, but more complex issues, particularly where digging work is involved may take a little longer.

Re: Landline not woking

Robert57 — Fri, 20 Jan 2023 11:01:16 GMT

Now well into 3rd week with no phone.

Poor signal on mobile ,cut off by land line not in service.

Disabled ,isolated annoyed.

Re: Landline not woking

Daniel0210 — Fri, 20 Jan 2023 11:03:50 GMT

@Robert57

The only way you're going to get an update is by calling Sky and even then they can only give you an update if Openreach have provided them with one.

See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it and it’s applied 30 days after the fault has been repaired. It will come in the form of a credit appearing on your account.

Re: Landline not woking

caesarome — Fri, 20 Jan 2023 13:36:23 GMT

Does anything appear here regarding this fault:

https://www.sky.com/help/servicestatus/your-services/talk