topic Re: Call divert not working in Talk

Call divert not working

NikRob81 — Sat, 05 Nov 2022 00:26:31 GMT

My call divert isn't working if someone trys to ring my landline which then diverts to my mobile it cuts off. However when I turn call divert off the landline rings. Can't seem to get any answers from anyone at Sky. Anyone know what I can do to resolve this. Paying for a service and it isn't working!?

Re: Call divert not working

caesarome — Sat, 05 Nov 2022 05:52:31 GMT

You will need to call Sky about this, 150 is the free number to use so they can look into it for you.

Re: Call divert not working

MrsP3008 — Sat, 05 Nov 2022 08:08:45 GMT

We are having the same problem.

Sky removed the service and then re added it this morning but the same thing is happening.

it did divert to another landline but. It a mobile phone.

Re: Call divert not working

Mobileme — Sun, 06 Nov 2022 13:07:46 GMT

This is also happening to me, Sky so far unable to resolve.
I've used divert for years to my mobile. It confirms that it should be working but when you call it says this number is not available, try later or send a text. Phoned sky, man told me if I got cut off he'd call me straight back......of course he didn't 🤬🤬🤬🤬

Re: Call divert not working

NikRob81 — Sun, 06 Nov 2022 13:58:52 GMT

I've just spent an hour on the phone having them take the divert off yesterday they said ring back today and they would readd back on they re added it but still doesn't work. Mine is a business line I have to have it diverted too. Its so frustrating!

Re: Call divert not working

Tom-W19 — Sun, 06 Nov 2022 14:11:21 GMT

Hi Mobileme and NikRob81

I have escalated your posts to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Call divert not working

MrsP3008 — Mon, 07 Nov 2022 09:45:13 GMT

@Tom-W19 please could you escalate mine also as it is still not working thank you

Re: Call divert not working

caesarome — Mon, 07 Nov 2022 10:00:42 GMT

@MrsP3008

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Call divert not working

Greenfingers001 — Mon, 07 Nov 2022 11:47:13 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: Call divert not working

Hanger+3 — Tue, 08 Nov 2022 07:19:33 GMT

my divert hasn't been working for 3 days now who's responsible we use this for business too. And it's a business line

Re: Call divert not working

Highlinder — Tue, 08 Nov 2022 07:55:06 GMT

@Hanger+3Call Sky an enquire to why this has happened and get them to put the service back on your line or if there is a fault they should send an engineer to look into this.

Re: Call divert not working

abdall — Tue, 08 Nov 2022 09:15:38 GMT

I have the problem, Sky so far unable to resolve. i have call sky more then 20 times and im still waiting for them to sort it out

Re: Call divert not working

rich1608 — Tue, 08 Nov 2022 10:04:56 GMT

A friend of mine in Tenterden is having the same problem. He first noticed it yesterday morning and called Sky to report it. The person he spoke to said they would call back but of course they never did. It seems this is affecting quite a few people. @Tom-W19 please can you look into this - I can message you details if this would help. Thank you.

Re: Call divert not working

abdall — Tue, 08 Nov 2022 10:17:09 GMT

I'm switching to a new provider, been waiting a week now for sky to sort it out I've Had Enough.

Its just waste of time emailing them and they don’t reply for hours or days what do you think?

Re: Call divert not working

Mark39 — Tue, 08 Nov 2022 10:29:29 GMT

@abdall wrote:

Its just waste of time emailing them and they don’t reply for hours or days what do you think?

That's not surprising. Sky don't use email as a general means of contact.

Re: Call divert not working

minimoo — Wed, 09 Nov 2022 11:47:41 GMT

Same fault here, just had it switched off and back on. Cuts off straight away instead of diverting to my mobile. Clearly a fault with many for the last few days after reading this thread. Sort it out Sky please.

Re: Call divert not working

Mark39 — Wed, 09 Nov 2022 11:50:03 GMT

@minimoo wrote:

Same fault here, just had it switched off and back on. Cuts off straight away instead of diverting to my mobile. Clearly a fault with many for the last few days after reading this thread. Sort it out Sky please.

Sky won't know who you are from your post, even if they see it (it's a customer Community). I'd give them a call.

Re: Call divert not working

NikRob81 — Wed, 09 Nov 2022 13:27:48 GMT

@Mark39 they will set up a private chat with you so people do see it. They have done that with me and I've called them I can't even tell you how many times since Friday and I get the same answers we are working on be patient. Being patient is starting to annoy me 🤣

Re: Call divert not working

Mark39 — Wed, 09 Nov 2022 13:40:09 GMT

@NikRob81 wrote:

@Mark39 they will set up a private chat with you so people do see it. They have done that with me...

Not routinely. Only if the messaging team, choose to do so, or one of the Superusers alerts them. That may or may not happen. Where it doesn't it's best to call.

Re: Call divert not working

MrsP3008 — Thu, 10 Nov 2022 06:56:23 GMT

Mine seems to be fixed this morning