topic Re: Landline not working in Talk

Landline not working

Marchhare — Wed, 18 Jan 2023 16:35:41 GMT

This appears to be a common theme question just recently, but I've just come home from work and noticed that my landline isn't working ( tested two different corded telephones in all available sockets), I've also performed the service checker for my area and there are no known issues. I've gone through the troubleshooter and there doesn't appear to be the next step apart from placing a call through to Sky - which I'm unable to do as I don't have a working phone! Does anyone know of a different escalation route, please?

Re: Landline not working

jamesn123 — Wed, 18 Jan 2023 16:37:59 GMT

Hi @Marchhare

I've flagged your post to Sky, look out for an email or message on the forum

Re: Landline not working

Addie15 — Wed, 18 Jan 2023 16:40:15 GMT

Hi there, thank you for escalating this. We have sent an invite to Marchhare.

Re: Landline not working

Addie15 — Wed, 18 Jan 2023 17:19:40 GMT

Update-We are closing this chat now as the matter is resolved. If there is anything else we can help with, please do not hesitate to reach out. Thanks.

Re: Landline not working

Marchhare — Wed, 18 Jan 2023 17:22:00 GMT

Thanks for escalating @jamesn123 and @Addie15 , it's all sorted now without too much bother. Thanks again!