https://helpforum.sky.com/t5/Talk/Telephone-landline-not-working/m-p/4205224#M80357 <P>I have been with Sky for 13 years and have not made any changes to my package.</P> Mon, 16 Jan 2023 14:22:05 GMT MStew750 2023-01-16T14:22:05Z https://helpforum.sky.com/t5/Talk/Telephone-landline-not-working/m-p/4205188#M80355 <P>My landline cannot make or receive calls. &nbsp;I have done all of the steps in the help forum, but the phone still states to check phone line.</P> Mon, 16 Jan 2023 13:47:42 GMT https://helpforum.sky.com/t5/Talk/Telephone-landline-not-working/m-p/4205188#M80355 MStew750 2023-01-16T13:47:42Z https://helpforum.sky.com/t5/Talk/Telephone-landline-not-working/m-p/4205196#M80356 <P>Any recent changes to your phone/broadband package, or are you new to Sky?</P> <P>&nbsp;</P> <P>First try the line test here, even if your broadband is working normally. If a fault is detected, you'll be able to book an engineer there and then:&nbsp;<A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> Mon, 16 Jan 2023 13:54:00 GMT https://helpforum.sky.com/t5/Talk/Telephone-landline-not-working/m-p/4205196#M80356 Mark39 2023-01-16T13:54:00Z https://helpforum.sky.com/t5/Talk/Telephone-landline-not-working/m-p/4205224#M80357 <P>I have been with Sky for 13 years and have not made any changes to my package.</P> Mon, 16 Jan 2023 14:22:05 GMT https://helpforum.sky.com/t5/Talk/Telephone-landline-not-working/m-p/4205224#M80357 MStew750 2023-01-16T14:22:05Z https://helpforum.sky.com/t5/Talk/Telephone-landline-not-working/m-p/4205259#M80358 <P>OK. Result of the connection test?</P> Mon, 16 Jan 2023 15:04:31 GMT https://helpforum.sky.com/t5/Talk/Telephone-landline-not-working/m-p/4205259#M80358 Mark39 2023-01-16T15:04:31Z