topic Re: My Mum's Landline & Broadband not working in Talk

My Mum's Landline & Broadband not working

lee3764 — Sat, 14 Jan 2023 17:54:48 GMT

My 83 year old Mum who lives in Carlyon Bay, St Austell, Cornwall is with Sky for Calls/Landline/Line Rental/Broadband & Sky TV but currently has no out going calls and incoming calls & any one who trys to phone her gets a massage saying this line is temporarly unavailable. She cannot report it herself as her phone/line is out of order. Could Sky please help if I give you her phone number please as Sky will need to reoprt it to BT OpenReach to get the issue with her landline sorted ASAP. Thanks.......Lee in Par, Cornwall.

Re: My Mum's Landline & Broadband not working

Daniel0210 — Sat, 14 Jan 2023 17:57:02 GMT

@lee3764
In case you’re not already aware you aren’t addressing Sky’s Customer Service Team here. This is a customer helps customer forum. If you know your Mums telephone password to be used in calls to Sky you could try reporting it on her behalf.

Re: My Mum's Landline & Broadband not working

GD1 — Sat, 14 Jan 2023 17:58:28 GMT

@lee3764 I'm afraifd you're only talking to other customers and as such no one will call them, nor will anything happen.

They will need to contact Sky themselves as the account holders.

Re: My Mum's Landline & Broadband not working

lee3764 — Sat, 14 Jan 2023 18:06:21 GMT

OK thank you Daniel.

Re: My Mum's Landline & Broadband not working

lee3764 — Sat, 14 Jan 2023 18:07:16 GMT

Thank you for your comment.

Re: My Mum's Landline & Broadband not working

Daniel0210 — Sat, 14 Jan 2023 18:13:40 GMT

@lee3764

As I don't think you're too far away from you Mum, it may be wise to report it (via a mobile?) from your Mums address in case Sky want you to try some troubleshooting before they pass on any external fault to Openreach.

Re: My Mum's Landline & Broadband not working

lee3764 — Sat, 14 Jan 2023 18:22:31 GMT

OK thank you. We will try to report it this evening but if not tomorrow.