topic Re: Telephone wires fire hazard in Talk

Telephone wires fire hazard

QueenieLady — Sat, 14 Jan 2023 13:01:25 GMT

I had a Sky engineer come round and fit a new router and look at telephone wires, he said they were a fire hazard and would contact BT to get them fixed quick.

Since then I have heard nothing from Sky nor BT and struggling to get someone to answer me from Sky to sort this out, can any one help please 🙏

Re: Telephone wires fire hazard

caesarome — Sat, 14 Jan 2023 13:19:14 GMT

Where are these wires are they outside of your property if do give Sky a call on the free 150 number because if needs be they can arrange an Ipenreach engineer to attend and look at them.

Re: Telephone wires fire hazard

QueenieLady — Sat, 14 Jan 2023 14:26:27 GMT

Yes they are outside and inside, I will try to call 150 but no idea which buttons to press after that.

It used to be so easy to contact someone at Sky and that's why I've stayed with them for over 20 years, but find it so difficult now, wish I could just email them 😩

Re: Telephone wires fire hazard

QueenieLady — Sat, 14 Jan 2023 14:38:03 GMT

Well I called 150 and got sent a text to troubleshoot which is not what I want, how do you get to speak to a human? 🤷‍♀️

Re: Telephone wires fire hazard

Highlinder — Sat, 14 Jan 2023 14:47:11 GMT

@QueenieLadyWhen the text is sent are you asked if you wish to hang up or does the line just go dead?

Re: Telephone wires fire hazard

Kirsty+S27 — Wed, 18 Jan 2023 16:10:56 GMT

Hi @QueenieLady

As far as I am aware if you stay on the line after the text is sent, you should be directed to an advisor (cannot advise on how long the queues are) and should be able to help you.

Thanks

Re: Telephone wires fire hazard

QueenieLady — Wed, 18 Jan 2023 18:54:08 GMT

The line just goes dead after the message... 😞