‘Check phone line’ displayed

Toni87 — Thu, 12 Jan 2023 12:48:45 GMT

Hi there

My phone is displaying 'Check phone line'.

I have gone through the process that Sky recommends to do but the phone is still displaying the same message,

Can this be pushed through please...

Thank you

Re: ‘Check phone line’ displayed

Daniel0210 — Thu, 12 Jan 2023 12:54:10 GMT

@Toni87

To see if they can check your line and potentially pass on any fault detected to Openreach I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: ‘Check phone line’ displayed

Mr+Flibbles+86 — Thu, 12 Jan 2023 13:02:22 GMT

Thank you for escalating this. We have sent an invite to chat

Re: ‘Check phone line’ displayed

Mr+Flibbles+86 — Thu, 12 Jan 2023 13:43:03 GMT

Update - After a private chat an engineer has been booked to resolve the fault

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Re: ‘Check phone line’ displayed