topic Re: Landline not working in Talk

Landline not working

Snufkin — Wed, 11 Jan 2023 19:17:06 GMT

Hello,

Our landline has stopped working. There is no dial tone, nothing to suggest the phone itself is working. We bought a new phone thinking that was the issue, but still no success.

The landline is not connected to our broadband or any other service. My broadband, which comes from the same source at the wall, is fine.

Thanks for your time.

Re: Landline not working

caesarome — Wed, 11 Jan 2023 19:30:47 GMT

@Snufkin

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Landline not working

Snufkin — Wed, 11 Jan 2023 19:44:44 GMT

@caesarome

Hey, thanks. I ran this line test and it has identified an issue with my broadband. It says:

We’ve found that your line isn't performing as well as it could be. But don't worry, from tonight we're going to make some changes to try get you back up and running.

What you need to know

Keep your Sky hub turned on.
You don't need to call us - we're working on it in the background.
Check back here in two days and we’ll confirm how your line's performing.

Is this likely to have any impact on the status of my landline? Thanks.

Re: Landline not working

caesarome — Wed, 11 Jan 2023 20:19:44 GMT

See if your landline is working tomorrow and post back here if it isn't.

Re: Landline not working

Snufkin — Thu, 12 Jan 2023 16:28:31 GMT

Hi @caesarome - no changes today I'm afraid.

Re: Landline not working

caesarome — Thu, 12 Jan 2023 16:29:18 GMT

@Snufkin

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Landline not working

Mr+Flibbles+86 — Fri, 13 Jan 2023 09:48:03 GMT

Thank you for escalating this. We have sent an invite to chat

Re: Landline not working

Addie15 — Mon, 16 Jan 2023 18:37:45 GMT

Update-We are closing this session now but if there is anything else we can help with, please do not hesitate to reach out. Thanks.