topic Re: How do I change to internet calls in Talk

How do I change to internet calls

Maxsmum19 — Wed, 04 Jan 2023 12:01:02 GMT

My landline has got worse over the last few weeks voices becoming more distorted and digitalised

I know that we are all gonna end up using internet calling in the future (2025 I believe) how do I swap now

I work from home and need a clear line that I can actually hear callers

Re: How do I change to internet calls

Highlinder — Wed, 04 Jan 2023 13:34:15 GMT

@Maxsmum19Does the noise on the line affect your broadband also?

Re: How do I change to internet calls

Mark39 — Wed, 04 Jan 2023 13:40:04 GMT

@Maxsmum19 currently Sky provision their phone service with internet calls when a new customer switches from another provider, or when an existing customer upgrades their broadband service. It's not currently done at the request of a customer. The alternative is to sort out the problem which is currently affecting the clarity of your phone service..

Re: How do I change to internet calls

Maxsmum19 — Wed, 04 Jan 2023 13:45:16 GMT

Thanks for this information it is not my personal line that is the problem it's something on a grander scale I'm afraid

I work for a company where they put calls through to me and having done their research they have been informed that the problem seems to be with bt and sky

since I wrote this question I have received an email from sky giving me the chance to leave sky talk for free

I actually haven't logged an official complaint with them so I think this letter may be generic

Re: How do I change to internet calls

Maxsmum19 — Wed, 04 Jan 2023 13:49:04 GMT

Not sure I've not took much notice but my son has been complaining about his gaming running slow

Re: How do I change to internet calls

TimmyBGood — Wed, 04 Jan 2023 14:45:24 GMT

@Maxsmum19 wrote:

I know that we are all gonna end up using internet calling in the future (2025 I believe) how do I swap now

To do so before your telco migrates you to their own IP service would require you or your employer to source a 'real' VOIP subscription and an appropriate IP telephone set (or ATA) to plug into an ethernet port on your Sky Hub.