topic Re: Check line cord message on phone in Talk

Check line cord message on phone

Webb63 — Tue, 03 Jan 2023 13:20:01 GMT

i switched from BT to sky talk in December and the landline hasn't worked since. I also upgraded to sky fibre at the same time. The broadband works fine.

all I get is a please check phone cord message. I've done all the usual checks.

has anyone got any suggestions?

Re: Check line cord message on phone

caesarome — Tue, 03 Jan 2023 13:23:59 GMT

Does your sky router have a voice light on it that is lit up and if it does is your phone cable plugged into the back of it ?

Re: Check line cord message on phone

Webb63 — Tue, 03 Jan 2023 13:28:24 GMT

Hi their is a voice light on the router but it's not lit. I've tried plugging the phone into the router but get the same msg

Re: Check line cord message on phone

caesarome — Tue, 03 Jan 2023 13:34:12 GMT

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Re: Check line cord message on phone

Webb63 — Tue, 03 Jan 2023 13:50:15 GMT

All tests came back ok.(green tick)

But did see a slow Wi-Fi message