topic Re: Please check line cord in Talk

Please check line cord

Jai08 — Tue, 03 Jan 2023 12:27:41 GMT

Hi.

Can't make or receive calls.

On phone it is saying please check line cord.

Have gone though all steps to try and fix and still having the issue.

Broadband is working

Re: Please check line cord

Highlinder — Tue, 03 Jan 2023 12:59:01 GMT

@Jai08Do you have any other means of contacting Sky to report this fault?

Re: Please check line cord

Jai08 — Tue, 03 Jan 2023 13:05:04 GMT

Thanks for the reply sadly no I don't

Re: Please check line cord

Highlinder — Tue, 03 Jan 2023 13:08:47 GMT

@Jai08 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Please check line cord

Jai08 — Tue, 03 Jan 2023 13:44:42 GMT

Thank you.

Re: Please check line cord

Lisa-P1987 — Tue, 03 Jan 2023 13:56:00 GMT

Thank you for escalating this. We have sent Jai08 an invite to chat 🙂

Re: Please check line cord

Greenfingers001 — Tue, 03 Jan 2023 14:48:22 GMT

Update:

Spoke with @Jai08 and Openreach external engineer already arranged via self help tests, customer will be update via sms and email and can also track using the link below

Thanks again for the escalation have a great new year 🙂