topic Re: Phone line engaged in Talk

Phone line engaged

tomc371 — Sun, 01 Jan 2023 13:34:56 GMT

I think our phone line has been cut outside our house - the internet works but the phone line is constantly engaged - how can we get an engineer to come out?

broadband still working so all seems ok but the phone line not working at all

Re: Phone line engaged

caesarome — Sun, 01 Jan 2023 13:44:16 GMT

If the line has been cut then your broadband wouldn't work either so there could be a fault somewhere.

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/articles/fix-phone-problems-start

You can also run this test via the MySky app.

Let us know how you get on.

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

Re: Phone line engaged

tomc371 — Sun, 01 Jan 2023 13:56:30 GMT

Tried the testing - still engaged and says check phone line - changed microfilter - still same thing - phone still says check phone line - haven't got another phone to check if it's the phone

Re: Phone line engaged

tomc371 — Sun, 01 Jan 2023 14:13:25 GMT

Spoke to support need to get another handset to test

Re: Phone line engaged

caesarome — Sun, 01 Jan 2023 16:18:39 GMT

What was the result of the line test you ran ?

Re: Phone line engaged

tomc371 — Tue, 03 Jan 2023 00:51:17 GMT

All helpful - issue with phone all sorted thanks sky community and Sky help

Re: Phone line engaged

Ninja215 — Fri, 12 Jan 2024 15:11:21 GMT

@tomc371 hi we seem to be having an issue with our phone now (busy tone if we call it from our mobile and no dial tone on the landline at all if calling out). How did you fix your problem? Did you get an engineer to come out?

Re: Phone line engaged

tomc371 — Fri, 12 Jan 2024 15:13:58 GMT

I changed to a different simple phone which seems to work

Re: Phone line engaged

Ninja215 — Fri, 12 Jan 2024 15:16:48 GMT

ok thanks for coming back to me

Re: Phone line engaged

Mark39 — Fri, 12 Jan 2024 15:20:35 GMT

@Ninja215 wrote:

@tomc371 hi we seem to be having an issue with our phone now (busy tone if we call it from our mobile and no dial tone on the landline at all if calling out). How did you fix your problem? Did you get an engineer to come out?

Have you run the connection test, as recommended in the reply to the original post?

Re: Phone line engaged

Ninja215 — Fri, 12 Jan 2024 15:23:08 GMT

yes everything is good when test run and broadband speed back up to what it should be -previously that had gone down to 3.3mb and it should be 34.3mb!

Re: Phone line engaged

Mark39 — Fri, 12 Jan 2024 19:56:25 GMT

@Ninja215 wrote:

yes everything is good when test run and broadband speed back up to what it should be -previously that had gone down to 3.3mb and it should be 34.3mb!

I think you'll have to report it to Sky. If you wish we can ask their messaging team to contact you (tomorrow) here via a private online chat so that you can do that.

Re: Phone line engaged

Kathleen17 — Thu, 30 May 2024 09:36:25 GMT

I've just moved from BT to Sky for Broadband and Landline. I can dial out but the Landline is always engaged if someone tries to call. Have tested line, uploaded a photo of phone connection. Same with 2 different handsets. Can anyone help please.

Re: Phone line engaged

Mark39 — Thu, 30 May 2024 09:56:01 GMT

@Kathleen17 when did the switch from BT complete? It can take up to 24 hours for the phone service to be fully activated.

Re: Phone line engaged

Kathleen17 — Thu, 30 May 2024 10:21:14 GMT

Hi @Mark39it was a few weeks ago. I contacted them today to ask them to cancel the call divert i had in case it was to do with that but they tell me call divert is auto cancelled when the account is closed.

Re: Phone line engaged

Mark39 — Thu, 30 May 2024 12:14:23 GMT

@Kathleen17 just to check - is your phone plugged into your broadband Hub, rather than a wall socket? If so, try restarting the Hub by switching off at the plug for 30 seconds or so.