topic Re: Landline in Talk

Landline

Aung4343 — Sat, 31 Dec 2022 19:24:50 GMT

I was prepared to talk to a staff member in SKY and was diverted to here. I assume a staff member will be here to answer my question as well. I just joined SKY, and my activation date is 16/1/2023. Please can you confirm why I was given a new landline number while I had provided my existing number for you to transfer?

Thank you.

Re: Landline

caesarome — Sat, 31 Dec 2022 19:30:12 GMT

As we are customers here who help each we can't say why this has happened so you will need to call to find why this has happened.

Re: Landline

GD1 — Sat, 31 Dec 2022 19:30:42 GMT

@Aung4343 This is a customer helps customer forum, you won't get a direct response from a Staff member. No one here can confirm anything.

When you transferred to Sky Talk did you ask to port your number from your previous provider?

Re: Landline

Aung4343 — Sat, 31 Dec 2022 19:31:34 GMT

That was exactly what I tried to do, but their auto rebot thingy just directed me to here, which is a bit unhelpful.

Thank you for your reply anyway.

Re: Landline

Aung4343 — Sat, 31 Dec 2022 19:32:04 GMT

I certainly did.

Re: Landline

Daniel0210 — Sat, 31 Dec 2022 19:40:17 GMT

@Aung4343

Sky can't guarantee the number can be transferred as per this link

https://www.sky.com/help/articles/switching-to-sky-broadband

Re: Landline

Aung4343 — Sat, 31 Dec 2022 19:46:35 GMT

Thanks. I knew they cannot guarantee, but I wanted a confirmation to make sure it was not a simple mistake. If it was, then they can rectify it. Therefore I wanted to talk to a staff member. As said, their robot thing is useless and it only directed me to here - no offence to people here 😅

Have a good evening.

Re: Landline

caesarome — Sat, 31 Dec 2022 20:03:05 GMT

Perhaps with it being New Year eve this lines might have closed earlier so perhaps try again either tomorrow or on Monday/Tuesday.