topic Re: Landline phone crackling in Talk

Landline phone crackling

CarolT57 — Wed, 28 Dec 2022 17:56:47 GMT

My landline phone line has been crackling for over a week, so I would like to report this and get help please. As it is difficult to use the landline, and I don't have a mobile phone, online assistance would be much appreciated.

Re: Landline phone crackling

Highlinder — Wed, 28 Dec 2022 18:12:05 GMT

@CarolT57Have you tried going through the phoneline help it should either get a point to call which you are unable to do or it let's you book an engineer. If it is the former come back and let us know.

https://www.sky.com/help/articles/fix-phone-problems-start

Re: Landline phone crackling

CarolT57 — Thu, 29 Dec 2022 10:42:39 GMT

No, I haven't tried this option. Please could you talk me through how to do this?

Re: Landline phone crackling

CarolT57 — Thu, 29 Dec 2022 10:44:14 GMT

Alternatively, would it be possible to book an engineer via this forum?

Re: Landline phone crackling

Highlinder — Thu, 29 Dec 2022 10:54:29 GMT

@CarolT57Just click on the link and follow each of the steps.

Re: Landline phone crackling

CarolT57 — Thu, 29 Dec 2022 16:12:28 GMT

Ok I've followed the steps using that link. The final page says "Get in touch" and it gives two options: "Ask Sky Community" or "Call a Sky expert" which I can't really do because of the crackling noise.

Is it possible to book an engineer?

Re: Landline phone crackling

caesarome — Thu, 29 Dec 2022 16:18:11 GMT

@CarolT57

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Landline phone crackling

Greenfingers001 — Thu, 29 Dec 2022 16:20:13 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: Landline phone crackling

CarolT57 — Thu, 29 Dec 2022 23:44:40 GMT

Many thanks, I have sent a message via the chat function.

Re: Landline phone crackling

CarolT57 — Sat, 07 Jan 2023 12:18:49 GMT

Hi, since posting on here originally, my phone line stopped crackling for a few days but has now started again, so it would be useful to be put through to someone via the chat function again if possible please?

I think the issue is with the phone line rather than the phone itself.

Re: Landline phone crackling

caesarome — Sat, 07 Jan 2023 12:22:57 GMT

@CarolT57

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Landline phone crackling

Daniel0210 — Sat, 07 Jan 2023 12:24:23 GMT

@CarolT57

I've re-escalated your post to Sky. The process is as before.

Re: Landline phone crackling

Addie15 — Sat, 07 Jan 2023 12:25:01 GMT

Hi there, thank you for escalating this. We have sent an invite to CarolT57.

Re: Landline phone crackling

Mr+Flibbles+86 — Wed, 18 Jan 2023 08:05:14 GMT

Update - After a private chat an engineer has been booked