topic Re: Landline phone not working in Talk

Landline phone not working

mrtaylor01fsmail — Thu, 29 Dec 2022 09:44:45 GMT

No dial tone on landline phone and gives a "number you are calling is temporarily unavailable" message

not changed anything or moved any connections - have tried rebooting the hub

unable to get through to speak to an agent

any thoughts/help appreciated

Re: Landline phone not working

caesarome — Thu, 29 Dec 2022 09:58:43 GMT

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/articles/fix-phone-problems-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Landline phone not working

mrtaylor01fsmail — Thu, 29 Dec 2022 10:04:26 GMT

Thanks for the info - unfortunately still not working. No dial tone and it still states 'number temporarily unavailable' if I try to call it.

doesnt seem to give me the option to book an engineer

Re: Landline phone not working

caesarome — Thu, 29 Dec 2022 10:12:45 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Landline phone not working

Addie15 — Thu, 29 Dec 2022 10:14:54 GMT

Hi there, thank you for escalating this. We have sent an invite to mrtaylor01fsmail.

Re: Landline phone not working

Addie15 — Thu, 29 Dec 2022 13:02:57 GMT

Update-We have booked an engineer for this issue to be resolved, hence we consider this resolved on our end. If there is anything else we can help you with, please do not hesitate to reach out. Thanks.

Re: Landline phone not working

mrtaylor01fsmail — Fri, 06 Jan 2023 18:07:48 GMT

The phone line issue was eventually resolved yesterday - does anyone know if the standard ofcom compensation for not having your phone line in use is applied automatically by Sky - or do you have to request/claim this?

Thanks

Re: Landline phone not working

Daniel0210 — Fri, 06 Jan 2023 18:14:31 GMT

@mrtaylor01fsmail
See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it and it’s applied 30 days after the fault has been repaired. It will come in the form of a credit appearing on your account.