topic Re: No landline for over a week in Talk

No landline for over a week

Johnboy53 — Sat, 24 Dec 2022 05:32:05 GMT

Has anyone else not had a landline over this past week? Every time I ring up I get the same message. 'There's a problem at the exchange, we're working hard to fix it'. It then says it will text me when it's fixed. & thanks me before cutting me off. I had one text message to say the engineer was working on it a few days ago & then nothing. How do I get to talk to someone & find out what's happening?

Re: No landline for over a week

cookiemonsteruk — Sat, 24 Dec 2022 05:49:34 GMT

@Johnboy53

You would need to call sky on 150 from a sky mobile or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.3
Remove all the full stops

For an update. We are unable to escalate directly to sky on the following dates

December 24th, 25th, 26th or 27th

December 31st, January 1st or 2nd

Re: No landline for over a week

Daniel0210 — Sat, 24 Dec 2022 06:10:40 GMT

@Johnboy53

Sky can only update you with what they've been told by Openreach. Openreach is not the best communicator in that regard. They don't work on domestic faults at weekends or bank holidays. If it's a major issue at the exchange that could change I suppose but somehow I doubt it.

See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it once the fault has been fixed. It will come in the form of a credit appearing on your account.

Re: No landline for over a week

Johnboy53 — Mon, 26 Dec 2022 08:00:08 GMT

Thanks for the advice. Unfortunately calling the help number just ends up with an automated service saying they will text me when it fixed. It's the 26th now so it's unlikely that anything is being done. Really disappointed with Sky on this one. Guess that I'll have to claim compensation. Thanks for letting me know about that.

Re: No landline for over a week

Mark39 — Mon, 26 Dec 2022 08:11:38 GMT

Sky can only pass on to you such updates as they have received from Openreach and Openreach are notoriously bad at providing them.