https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185711#M79900 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3122391">@Mrsharris24</a>&nbsp;</P> <P>&nbsp;</P> <P>Does your phone plug into a standard openreach mastersocket or into the back of the sky hub?</P> <P>&nbsp;</P> Wed, 21 Dec 2022 13:19:32 GMT cookiemonsteruk 2022-12-21T13:19:32Z https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185655#M79893 <P>Can you help, I have no dialling tone on my phone and when people call it's ringing there end but I'm not receiving the call? The wires ect look ok thanks in advance&nbsp;</P> Wed, 21 Dec 2022 12:09:28 GMT https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185655#M79893 Mrsharris24 2022-12-21T12:09:28Z https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185660#M79894 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3122391">@Mrsharris24</a>&nbsp;</P> <P>&nbsp;</P> <P>Is it affecting your broadband?</P> <P>&nbsp;</P> <P>If you wish could you post your hub stats</P> <P>&nbsp;</P> <P><A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474" target="_blank">https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474</A></P> Wed, 21 Dec 2022 12:12:42 GMT https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185660#M79894 cookiemonsteruk 2022-12-21T12:12:42Z https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185692#M79895 <P>No the broadband is working fine, it's really odd&nbsp;</P> Wed, 21 Dec 2022 12:50:04 GMT https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185692#M79895 Mrsharris24 2022-12-21T12:50:04Z https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185711#M79900 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3122391">@Mrsharris24</a>&nbsp;</P> <P>&nbsp;</P> <P>Does your phone plug into a standard openreach mastersocket or into the back of the sky hub?</P> <P>&nbsp;</P> Wed, 21 Dec 2022 13:19:32 GMT https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185711#M79900 cookiemonsteruk 2022-12-21T13:19:32Z https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185714#M79902 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2531579">@cookiemonsteruk</a>&nbsp;it's plugged in the main white box on the wall&nbsp;</P> Wed, 21 Dec 2022 13:24:21 GMT https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185714#M79902 Mrsharris24 2022-12-21T13:24:21Z https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185719#M79903 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3122391">@Mrsharris24</a>&nbsp;</P> <P>&nbsp;</P> <P>Does that white box look that this</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="nokia_ONT_fttp_openreach.jpg" style="width: 901px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/85765iE3F456EC411B8E2E/image-size/medium?v=v2&amp;px=400" role="button" title="nokia_ONT_fttp_openreach.jpg" alt="nokia_ONT_fttp_openreach.jpg" /></span></P> <P> </P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 21 Dec 2022 13:26:46 GMT https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185719#M79903 cookiemonsteruk 2022-12-21T13:26:46Z https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185757#M79904 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2531579">@cookiemonsteruk</a>&nbsp;@Like this but with two sockets, one above the other&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="0668E6B6-BBC2-40A2-875E-F7301FB50152.jpeg" style="width: 1147px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/85768iB3CAEA127EF52B7E/image-size/medium?v=v2&amp;px=400" role="button" title="0668E6B6-BBC2-40A2-875E-F7301FB50152.jpeg" alt="0668E6B6-BBC2-40A2-875E-F7301FB50152.jpeg" /></span></P><P> </P> Wed, 21 Dec 2022 14:10:52 GMT https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185757#M79904 Mrsharris24 2022-12-21T14:10:52Z https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185761#M79905 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3122391">@Mrsharris24</a>&nbsp;</P> <P>&nbsp;</P> <P>Keep logged onto this forum using a chrome browser</P> <P>&nbsp;</P> <P>I've escalated your post via the community chat. This link explains how it works</P> <P>&nbsp;</P> <P><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A><BR /><BR />Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.</P> Wed, 21 Dec 2022 14:16:04 GMT https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185761#M79905 cookiemonsteruk 2022-12-21T14:16:04Z https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185765#M79907 <P>Hi there, thank you for escalating this. We have sent an invite to Mrsharris24.</P> Wed, 21 Dec 2022 14:18:41 GMT https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185765#M79907 Addie15 2022-12-21T14:18:41Z https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185851#M79915 <P>Update</P><P>&nbsp;</P><P>Spoke with&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3122391">@Mrsharris24</a>&nbsp;and line checks found external fault so booked external Openreach engineer</P><P>&nbsp;</P><P>Thanks yet again for the escalation have a great Christmas&nbsp;<span class="lia-unicode-emoji" title=":christmas_tree:">🎄</span></P> Wed, 21 Dec 2022 16:07:29 GMT https://helpforum.sky.com/t5/Talk/Trouble-with-house-phone/m-p/4185851#M79915 Greenfingers001 2022-12-21T16:07:29Z