topic Re: Landline telephone not working in Talk

Landline telephone not working

dcmellor — Tue, 20 Dec 2022 19:14:08 GMT

My landline is not making or receiving calls and have tried a couple of different phones and there is no dial tone on either.

Daniel0210 — Tue, 20 Dec 2022 19:16:15 GMT

@dcmellor
Try running a line test. If an outside fault is disclosed it should allow you to organise an engineers visit and save you calling Sky.
https://www.sky.com/help/articles/fix-phone-problems-start

You can also check the status of your services using this link ~
https://www.sky.com/help/servicestatus#/uk/issues

n+medlam — Tue, 20 Dec 2022 19:20:14 GMT

I have had the same problem since a week ago. It won't let me book an engineer using that link.

dcmellor — Tue, 20 Dec 2022 19:21:21 GMT

Me neither - asks me to call Sky

dcmellor — Tue, 20 Dec 2022 19:21:41 GMT

Think my issue may have started arounf fibre upgrade?

Mark39 — Tue, 20 Dec 2022 19:38:19 GMT

@dcmellor wrote:

Think my issue may have started arounf fibre upgrade?

Does your Hub have a lit Voice light? If so, is your phone plugged into the Hub?