topic Re: Telephone Landline Not Working in Talk

Telephone Landline Not Working

AlanT63 — Tue, 08 Nov 2022 14:18:33 GMT

Hello,

My landline stopped working yesterday - we can't make or receive calls, not even to the voicemail or 1471.

I have done as instructed in Sky Help, checked the microfilter and run the diagnostics and the broadband/wifi are all working fine, it's just the telephone that's not working.

I even borrowed a friend's phone but the same thing happened, unable to make or receive calls.

Can someone please help resolve this issue.

Thank you

Re: Telephone Landline Not Working

cookiemonsteruk — Tue, 08 Nov 2022 14:25:21 GMT

@AlanT63

Keep an eye out on this forum preferrably using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Telephone Landline Not Working

Greenfingers001 — Tue, 08 Nov 2022 14:34:59 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: Telephone Landline Not Working

Greenfingers001 — Tue, 08 Nov 2022 15:46:44 GMT

Update:

Spoke with @AlanT63 line checks were unable to find fault nor was our troubleshooting steps, appointed Openreach engineer booked in for Thursday afternoon.

Thanks again for the escalation have a great evening 🙂

Re: Telephone Landline Not Working

Walking — Tue, 20 Dec 2022 14:41:26 GMT

My landline would not receive calls since 17th Dec 2022.

At first calls going out worked with a scratchy noise. From 18th Dec no calls sending out.

Now mobile talking is not readily heard by contact, tho contact sounds clear.

Also mobile no calling sound

Re: Telephone Landline Not Working

Highlinder — Tue, 20 Dec 2022 14:43:52 GMT

@WalkingThese are two different issues one with your landline and the other with your mobile. Who is your carrier for your mobile?

Could you please run through the help for to see if the fault for your landline can be picked up.

https://www.sky.com/help/articles/fix-phone-problems-start

Re: Telephone Landline Not Working

bBakeney76 — Thu, 04 May 2023 08:01:02 GMT

Landline not working. Need an Openreach engineer. How can I make contact?

Re: Telephone Landline Not Working

Mark39 — Thu, 04 May 2023 08:24:43 GMT

@bBakeney76 first run the connection test per the link in the post immediately before yours, regardless of whether or not,your broadband is working ok. If a fault is detected you'll be able to book an engineer there and then.

If it doesn't detect a fault, we can ask the Community messaging team to contact you via the forum so that you can report it, if you wish.

Re: Telephone Landline Not Working

Esty1 — Tue, 04 Mar 2025 18:25:29 GMT

It's my telephone that's not working to engineer connected my finer and now my phone is dead.

Re: Telephone Landline Not Working

Mark39 — Tue, 04 Mar 2025 18:40:02 GMT

@Esty1 is your phone plugged into your broadband Hub? When was your new fibre service activated? Black broadband Hub, or white?