topic Re: Line cord error in Talk

Line cord error

VR2020 — Fri, 16 Dec 2022 20:59:59 GMT

Hi I have been having a " line cord error" message for at least 2 weeks now. Tried everything , even trying a different phone and still get this message. Can someone help? Thank you

Re: Line cord error

Daniel0210 — Fri, 16 Dec 2022 21:01:26 GMT

@VR2020
Try running a line test. If an outside fault is disclosed it should allow you to organise an engineers visit and save you calling Sky.
https://www.sky.com/help/articles/fix-phone-problems-start

You can also check the status of your services using this link ~
https://www.sky.com/help/servicestatus#/uk/issues

Re: Line cord error

VR2020 — Fri, 16 Dec 2022 21:04:02 GMT

Thanns . Yes done it and no fault coming up on tests ..

Re: Line cord error

VR2020 — Fri, 16 Dec 2022 21:06:07 GMT

Can we please escalate this for investigation?

thanks

Re: Line cord error

caesarome — Fri, 16 Dec 2022 21:37:27 GMT

@VR2020

I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Line cord error

VR2020 — Fri, 16 Dec 2022 21:41:04 GMT

Thank you

Re: Line cord error

Lisa-P1987 — Sat, 17 Dec 2022 10:53:07 GMT

Thank you for escalating this. We have sent VR2020 an invite to chat 🙂

Re: Line cord error

Greenfingers001 — Mon, 19 Dec 2022 12:38:10 GMT

Update:

Spoke with @VR2020 line checks found external fault, openreach booked in to resolve issue

Thanks again for the escalation have a great Christmas 🙂