https://helpforum.sky.com/t5/Talk/No-land-line-for-8-days/m-p/4181928#M79751 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3687863">@You+suggest+somet</a>&nbsp;</P> <P>Openreach aim to fix faults within a couple of days but sometimes this isn't possible especially if it's a major fault or it involves seeking council permission to dig a road or pavement up. All you/she can do is periodically ask Sky for an update that hopefully Openreach can provide. Be aware Openreach don't carry out domestic repairs at weekends.&nbsp;<BR /><BR />See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. <A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A><BR /><BR />If your Mum have a total loss of service and it isn’t fixed after two full working days <STRONG>from when she </STRONG><STRONG>first reported the fault to Sky, </STRONG>she will become eligible for it once the fault has been fixed. It will come in the form of a credit appearing on her account.</P> Fri, 16 Dec 2022 12:48:33 GMT Daniel0210 2022-12-16T12:48:33Z https://helpforum.sky.com/t5/Talk/No-land-line-for-8-days/m-p/4181907#M79749 <P>My 80 year old mothers landline has not been working for 8 days, despite numerous calls to sky&nbsp;</P><P>Her internet was not working for 3 days and since then has not been functioning as it should,.</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 16 Dec 2022 12:20:15 GMT https://helpforum.sky.com/t5/Talk/No-land-line-for-8-days/m-p/4181907#M79749 You+suggest+somet 2022-12-16T12:20:15Z https://helpforum.sky.com/t5/Talk/No-land-line-for-8-days/m-p/4181928#M79751 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3687863">@You+suggest+somet</a>&nbsp;</P> <P>Openreach aim to fix faults within a couple of days but sometimes this isn't possible especially if it's a major fault or it involves seeking council permission to dig a road or pavement up. All you/she can do is periodically ask Sky for an update that hopefully Openreach can provide. Be aware Openreach don't carry out domestic repairs at weekends.&nbsp;<BR /><BR />See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. <A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A><BR /><BR />If your Mum have a total loss of service and it isn’t fixed after two full working days <STRONG>from when she </STRONG><STRONG>first reported the fault to Sky, </STRONG>she will become eligible for it once the fault has been fixed. It will come in the form of a credit appearing on her account.</P> Fri, 16 Dec 2022 12:48:33 GMT https://helpforum.sky.com/t5/Talk/No-land-line-for-8-days/m-p/4181928#M79751 Daniel0210 2022-12-16T12:48:33Z