topic Re: Landline Dead in Troon in Talk

Landline Dead in Troon

DALunan — Thu, 15 Dec 2022 16:11:55 GMT

My landline is dead - Troon in South Ayrshire. Are there any current known problems please?

Re: Landline Dead in Troon

Highlinder — Thu, 15 Dec 2022 16:14:00 GMT

@DALunanCan you run the phone line test please.

https://www.sky.com/help/articles/fix-phone-problems-start

You can also check the status of your services using the link below.

https://www.sky.com/help/servicestatus#/uk/issues

Re: Landline Dead in Troon

DALunan — Thu, 15 Dec 2022 16:17:48 GMT

Tried all of these links - says there is no problem but my landline is dead.

Re: Landline Dead in Troon

Highlinder — Thu, 15 Dec 2022 16:22:37 GMT

@DALunanDo you have another means of reporting this fault to Sky?

Re: Landline Dead in Troon

DALunan — Thu, 15 Dec 2022 16:24:59 GMT

We need our landline working please. Elderly and also need it for work.

Re: Landline Dead in Troon

DALunan — Thu, 15 Dec 2022 16:25:51 GMT

Tried using our mobile and it just sends a text message sending us back to the website.

Re: Landline Dead in Troon

Highlinder — Thu, 15 Dec 2022 16:32:58 GMT

@DALunan When it sends you the text. Does it just ask if you wish to hang up?

Re: Landline Dead in Troon

DALunan — Thu, 15 Dec 2022 16:39:18 GMT

Hang up? It is a text - that will not take a reply

Re: Landline Dead in Troon

DALunan — Thu, 15 Dec 2022 16:44:35 GMT

Thanks for all the help you are giving me -much appreciated.

Re: Landline Dead in Troon

caesarome — Thu, 15 Dec 2022 16:51:55 GMT

@DALunan

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Landline Dead in Troon

DALunan — Thu, 15 Dec 2022 17:13:36 GMT

Thank you for this. Been on twitter messaging and things were going fine and then they stopped replying. Mainly because at 77 years old I did not know how to do a screen shot ..

Re: Landline Dead in Troon

Lisa-P1987 — Thu, 15 Dec 2022 17:54:01 GMT

Thank you for escalating this. We have sent DALunan an invite to chat 🙂

Re: Landline Dead in Troon

DALunan — Thu, 15 Dec 2022 18:32:35 GMT

Thank you for all your help and setting up an engineer visit - very much appreciated.

Re: Landline Dead in Troon

Lisa-P1987 — Sun, 18 Dec 2022 08:17:31 GMT

Update – Thanks for chatting to us DALunan. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂