topic landline dead in Talk

landline dead

Adrian+neil — Wed, 14 Dec 2022 18:20:51 GMT

i have upgraded to fibre broadband today and i am on ultra fast since the install my phone line is completely dead i have tried plugging phone into hub but that doesnt work either

Re: landline dead

caesarome — Wed, 14 Dec 2022 19:29:50 GMT

Is the voice light lit on the hub ?

Re: landline dead

Adrian+neil — Fri, 16 Dec 2022 19:48:32 GMT

Hi thanks the problem was the engineer forgot to plug phone line into hub and I wasn't aware that it needed to be

Re: landline dead

Adrian+neil — Fri, 16 Dec 2022 19:50:05 GMT

Plus I didn't know about resetting the hub all now working

Re: landline dead

Steve4618 — Fri, 27 Sep 2024 17:48:09 GMT

Been told by Sky now that we should wait for 24-72 hours once we've plugged the phone into the new router as this is normal after fibre broadband installations.

The phone was previously plugged in to the BT landline socket downstairs, whereas the fibre broadband router is in the spare bedroom upstairs.