topic Re: phone is not working, in Talk

phone is not working,

shifynap — Wed, 14 Dec 2022 16:34:41 GMT

my homee phob=ne has no tone, cant ring out, and when i ring from mobile it has an engaged tone. spoke to BT, they said need a Sky engineer out. tried all online help suggeested by Sky, no joy.

Engineer came out last this happend and it was sorted a few years ago.

How do i book an engineer.

Re: phone is not working,

Highlinder — Wed, 14 Dec 2022 16:37:35 GMT

@shifynapGive Sky a call via your mobile if you are not with Sky for mobile you can find the number at the bottom of the link below under " Need more help "

https://www.sky.com/help/home

But you can always give the phone-line test a go and that might find the fault that can be ran from the link below.

https://www.sky.com/help/articles/fix-phone-problems-start

Re: phone is not working,

shifynap — Wed, 14 Dec 2022 16:39:55 GMT

have tried all test, no joy.

have to phone from mobile, but always just asked to wait, then do test, appauling service seeeing as i pay a fotune for my package.

just need an engineer to come out.

Re: phone is not working,

Mark39 — Wed, 14 Dec 2022 16:57:23 GMT

If you wish, we can highlight your post to Sky and they may be able to help via a private online chat - probably tomorrow now.

Re: phone is not working,

shifynap — Wed, 14 Dec 2022 18:28:29 GMT

If an engineer could contact me that would be great, thanks for your help.

it is incredibly frustrating not being able to speak to an engineer or someone who can help, especially as I pay so much for my package, ... that are happy to take the money... but no customer service??? When did that become the standard??

Re: phone is not working,

Daniel0210 — Wed, 14 Dec 2022 19:13:38 GMT

@shifynap

An engineer won't contact you. You've been offered the opportunity of your post being escalated to a Sky expert who can check your line, and if necessary notify Openreach. Do you want that escalation?

Re: phone is not working,

Mark39 — Wed, 14 Dec 2022 19:47:09 GMT

Yep, as @Daniel0210 posted it would be a customer services adviser who invites you to an online chat here. Or you can call if you prefer, Sky will take your call - just wait on the line if the robot send you a link to test the connection, and you'll be put through to an adviser.