topic Re: Landline cannot make outgoing calls. Incoming calls get engaged tone in Talk

Landline cannot make outgoing calls. Incoming calls get engaged tone

Bear+in+the+park — Wed, 30 Nov 2022 14:37:25 GMT

Landline cannot make outgoing calls. Incoming calls get engaged tone. Tried separate phones and used the master socket. No change

Re: Landline cannot make outgoing calls. Incoming calls get engaged tone

GD1 — Wed, 30 Nov 2022 14:40:56 GMT

@Bear+in+the+park To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Landline cannot make outgoing calls. Incoming calls get engaged tone

Highlinder — Wed, 30 Nov 2022 14:41:49 GMT

@Bear+in+the+parkSo you have completed the phone line troubleshooting and it did not enable you to book an egineer? Link below for troubleshooting.

https://www.sky.com/help/articles/fix-phone-problems-start

Re: Landline cannot make outgoing calls. Incoming calls get engaged tone

Addie15 — Thu, 01 Dec 2022 08:15:58 GMT

Hi there, thank you for escalating this. We have sent an invite to Bear+in+the+park.

Re: Landline cannot make outgoing calls. Incoming calls get engaged tone

Mr+Flibbles+86 — Fri, 02 Dec 2022 17:09:18 GMT

Update - This has been confirmed as an Outage and openreach are currently working to resolve the issue.

Re: Landline cannot make outgoing calls. Incoming calls get engaged tone

Bear+in+the+park — Fri, 09 Dec 2022 13:40:12 GMT

@Addie15

Afternoon .it's been a week now and I still can't make or receive landline calls. Openreach website are reporting NO.issues in my area.

Can I have an update to my problem please

Re: Landline cannot make outgoing calls. Incoming calls get engaged tone

Highlinder — Fri, 09 Dec 2022 15:21:32 GMT

@Bear+in+the+parkIf you are looking for updates then if you have other means to call Sky and ask for an update.