topic Re: No landline. Saying line cord error in Talk

No landline. Saying line cord error

Thursdaygirl — Thu, 08 Dec 2022 21:51:54 GMT

Handsets all say cord line error. One corded set near the line entry to the house is dead suggesting it's a bit problem outside the property.. How do I check if it's a BT problem please

Re: No landline. Saying line cord error

caesarome — Thu, 08 Dec 2022 22:05:08 GMT

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/articles/fix-phone-problems-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: No landline. Saying line cord error

TravellerAlex — Fri, 09 Dec 2022 13:10:46 GMT

My land line is not working, Post code area BN42 4

My Broad band is working thank goodness. (hence being on line in community page )
I hade a Line cord error showing on handsets, followed all the approriate steps Unplugged etc, . Line cord error has now gone from handset display,but I have no dial tone, can't dial out, can't receive a call.

On hold for SKY talk team and the expected wait time is 25mins,( how lovely it is , they have 6 options of music whilst you wait...... which means they know their call centre is understaffed).

Any suggestions gratefully received

Re: No landline. Saying line cord error

caesarome — Fri, 09 Dec 2022 13:17:08 GMT

@TravellerAlex wrote:

Any suggestions gratefully received

Does the link in the post above yours help you to run the line test ?

Re: No landline. Saying line cord error

TravellerAlex — Fri, 09 Dec 2022 21:43:36 GMT

Sadly the link didn't resolve anything or do a test on land line, after 1hr on hold I spoke with someone. BT engineer booked for Tuesday, my line is as dead as a Dodo.

Re: No landline. Saying line cord error

Bhav+Popat — Wed, 31 May 2023 13:38:02 GMT

I have been unable to make /receive any calls - I am using a micro filter but have tried phone direct into master socket - without success.

The house phone line does not connect and can't make calls .

Borrowed a cord phone and tried the line shows dead no dialling tone. Also tried the test socket

It says line code error - can anyone help.

Re: No landline. Saying line cord error

Daniel0210 — Wed, 31 May 2023 13:49:33 GMT

@Bhav+Popat
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: No landline. Saying line cord error

GD1 — Wed, 31 May 2023 13:52:19 GMT

@Bhav+Popat Your duplicate post has been removed, as this is simply confusing replies.

Re: No landline. Saying line cord error

Mr+Flibbles+86 — Wed, 31 May 2023 14:09:28 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: No landline. Saying line cord error

Lisa-P1987 — Fri, 02 Jun 2023 13:27:44 GMT

We are still looking to help you Bhav+Popat. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks