topic Re: Landline not working in Talk

Landline not working

Lew9 — Wed, 07 Dec 2022 21:33:09 GMT

Hi,

Our Sky landline isn't working (Cannot make or receive calls, no tone when lifting the phone), Our broadband service is working fine.

I have already tried the self diagnosis guidance sky have provided and had no luck in getting the landline up and running via this route

Re: Landline not working

caesarome — Wed, 07 Dec 2022 22:09:53 GMT

Have you changed your broadband package recently so if there a voice light lit up on your Sky hub ?

Re: Landline not working

Lew9 — Thu, 08 Dec 2022 06:08:06 GMT

No not changed any package. I rarely use my landline, I only know there's a problem as my house alarm works off the connection and that came up with an alert saying landline connection down.

Re: Landline not working

caesarome — Thu, 08 Dec 2022 08:45:47 GMT

@Lew9

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Landline not working

Lisa-P1987 — Thu, 08 Dec 2022 09:40:08 GMT

Thank you for escalating this. We have sent Lew9 an invite to chat 🙂

Re: Landline not working

Mr+Flibbles+86 — Fri, 09 Dec 2022 13:02:21 GMT

Update - After a private chat an engineer has been booked