topic Re: Impossible in Talk

Impossible

Tuppence+J — Wed, 07 Dec 2022 12:12:56 GMT

How is my 83 year old Mum who relies on a fall alarm supposed to contact anyone since her phone line is not working and has not been for at least a month ? I tried to give her broadband thinking it would help her but all it's done is stopped her house phone from working I can't call anyone because the phone dosent work 🤬🤬🤬🤬

Re: Impossible

Daniel0210 — Wed, 07 Dec 2022 12:42:17 GMT

@Tuppence+J
You should be able to run a telephone line test using this link https://www.sky.com/help/articles/broadband-diagnostic-start

If the test detects a fault on the line, you may be able to arrange an Openreach engineer without needing to call Sky.

Re: Impossible

Mark39 — Wed, 07 Dec 2022 13:38:43 GMT

@Tuppence+J if your mum,'s phone stopped working when her broadband service was activated, it's most likely because she needs to plug her phone into the broadband Hub.

In most cases, the normal wall sockets won't work with Sky broadband.

Re: Impossible

TimmyBGood — Thu, 08 Dec 2022 14:06:45 GMT

@Tuppence+J wrote:

How is my 83 year old Mum who relies on a fall alarm supposed to contact anyone since her phone line is not working and has not been for at least a month ?

During the sales process there's supposed to be a whole section of mandatory questions and information to advise about potential incompatibilities and complications with such alarm systems and SOGEA broadband.