topic Re: Check phone line in Talk

Check phone line

Adam+Towne — Sun, 04 Dec 2022 18:51:13 GMT

Our phone is displaying 'check phone line'

we've unplugged the micro fibre filter and plugged directly into the wall.

phone works, but no wifi.

we've changed the microfibre filter with one we had spare, still doesn't work.

help please ☺️

Re: Check phone line

Highlinder — Sun, 04 Dec 2022 20:55:49 GMT

@Adam+TowneDo you know if the spare filter works does this re-connect the broadband?

Re: Check phone line

Adam+Towne — Sun, 04 Dec 2022 22:09:18 GMT

The wifi works through the micro filter -

Re: Check phone line

Highlinder — Mon, 05 Dec 2022 10:46:21 GMT

@Adam+TowneThis is a real odd one never seen that a phone does not work in the microfilter, but works in the line when connected without a microfilter. Trying another microfilter has the same effect.

I take this is the master socket of the property that the phone is plugged into and not an extension?

Re: Check phone line

Adam+Towne — Mon, 05 Dec 2022 12:50:25 GMT

Hey,

exacty that! Main socket, no extensions.

we have no idea where to even start with it, we've covered the basics, unplugged all, plugged all back, resets etc.

Re: Check phone line

Highlinder — Mon, 05 Dec 2022 13:54:20 GMT

@Adam+TowneAre you able to call Sky and report this and let them know that the broadband works in the filter but no phone. But the phone works in the phone socket on its own, but not in the filter and you have also changed the filter and the same thing is going on.