topic Local call charges in Talk

Local call charges

Jer+c — Sat, 03 Dec 2022 19:50:32 GMT

Why have I been charged £13 for a 57 minute local call?

Re: Local call charges

GD1 — Sat, 03 Dec 2022 19:58:18 GMT

@Jer+c If you were charged £13 it sounds like you either don't have a calls package & have Pay as You Talk, or you called outside the terms of that calls package.

Even if you called within a talk package calls longer then 1 hour are chaegeable

Re: Local call charges

Daniel0210 — Sat, 03 Dec 2022 19:58:46 GMT

@Jer+c

Which Sky Talk package are you on? What time of day did you make the call? Was it definitely a 01, 02 or 03 number?

Re: Local call charges

Jer+c — Mon, 05 Dec 2022 12:54:51 GMT

I am on pay as you go, the call was a local call at approx 2pm

Re: Local call charges

Daniel0210 — Mon, 05 Dec 2022 13:04:13 GMT

@Jer+c

I've had to reject your image as it contains your account number. Charges are 22p per minute on that tariff I believe so that sounds about right.

Re: Local call charges

Mark39 — Mon, 05 Dec 2022 13:30:59 GMT

@Daniel0210 wrote:

@Jer+c

I've had to reject your image as it contains your account number. Charges are 22p per minute on that tariff I believe so that sounds about right.

Yes, by my calculation too, the charge is correct.