topic Phone line not working in Talk

Phone line not working

ozzman12003 — Sat, 03 Dec 2022 17:36:37 GMT

Phone line not been working for 2 days now but broadband is still as fast as previous. Tried new faceplate on master socket and corded phone. Still no phone line, no dial tone.

Any ideas anyone

Thanks

Re: Phone line not working

Highlinder — Sat, 03 Dec 2022 18:00:02 GMT

@ozzman12003Did this happen out of the blue or have you upgraded your package with Sky or just moved to Sky?

Re: Phone line not working

ozzman12003 — Sat, 03 Dec 2022 18:11:27 GMT

Just out of blue been fine for 18 months. No upgrades

Re: Phone line not working

Highlinder — Sat, 03 Dec 2022 18:41:31 GMT

@ozzman12003Take it when changing the faceplate you tried the phone in the socket behind it to see if there was a dial tone? Do you still have internet?

Re: Phone line not working

Tom-W19 — Tue, 06 Dec 2022 13:04:06 GMT

Hi @ozzman12003

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147