topic Re: I have line cord error in Talk

I have line cord error

hornerb — Wed, 30 Nov 2022 10:48:05 GMT

I can't ring out And no dial tone

Re: I have line cord error

Daniel0210 — Wed, 30 Nov 2022 11:04:21 GMT

To see if they can help you I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: I have line cord error

Greenfingers001 — Wed, 30 Nov 2022 11:50:02 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: I have line cord error

Mark-Br — Wed, 30 Nov 2022 11:56:54 GMT

Hi there,

For anyone else who may experience a similar problem, you can also run a telephone line test using this link https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

(I know that's a broadband article, but it can still be useful)

If the test detects a fault on your line, you may be able to arrange for an Openreach engineer to be sent to investigate without the need to call.

Re: I have line cord error

Lisa-P1987 — Fri, 02 Dec 2022 11:00:53 GMT

Update – We are still looking to help you hornerb. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂