topic Re: sorry the number you are calling is temporarily unavailable. Stoneygate. Leicester in Talk

sorry the number you are calling is temporarily unavailable. Stoneygate. Leicester

greenbike — Sat, 19 Nov 2022 17:37:46 GMT

Hi can anyone please offer some help.

I have Sky broadband and landline. From a telegraph pole into our house.

Broadband is working fine.

Landline not working for calls out or in. If I call our landline using my mobile I get "sorry the number you are calling is temporarily unavailable".

If I use the landline to call other numbers - either landline or mobile - I get the engaged tone.

I have tried:

Switching internet off and tried the phone. Same problem.

Unplugging the phone from the master socket

Tried a different phone

None of these worked.

Can anyone please offer any suggestions?

Many thanks for any help

Kind regards

Re: sorry the number you are calling is temporarily unavailable. Stoneygate. Leicester

GD1 — Sat, 19 Nov 2022 17:38:59 GMT

@greenbike To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

on Re: sorry the number you are calling is temporarily unavailable. Stoneygate. Leicester

greenbike — Sat, 19 Nov 2022 17:44:03 GMT

Thank you for your help. Incidentally, on Sky it is showing as no problems with broadband or talk in your area.

Could this be a problem with the line or is it more likely to be internal to the house?

Thanks again

Re: on Re: sorry the number you are calling is temporarily unavailable. Stoneygate. Leicester

Highlinder — Sat, 19 Nov 2022 19:28:56 GMT

@greenbike wrote:
Thank you for your help. Incidentally, on Sky it is showing as no problems with broadband or talk in your area.

Could this be a problem with the line or is it more likely to be internal to the house?

Thanks again

@greenbikeThese questions as customers also are unable to answer. If Sky find a fault it would be up to Openreach who will come out to fix it for you.

Re: on Re: sorry the number you are calling is temporarily unavailable. Stoneygate. Leicester

Lisa-P1987 — Sun, 20 Nov 2022 08:52:16 GMT

Thank you for escalating this. We have sent greenbike an invite to chat 🙂

Re: sorry the number you are calling is temporarily unavailable. Stoneygate. Leicester

greenbike — Sun, 20 Nov 2022 09:31:02 GMT

I got a chat invite. I entered the chat and provided my Sky account number. But now nothing? Is that usual?

Re: sorry the number you are calling is temporarily unavailable. Stoneygate. Leicester

GD1 — Sun, 20 Nov 2022 09:35:59 GMT

@greenbike Yes, chat is not instant so you may need to wait between responses.

Re: sorry the number you are calling is temporarily unavailable. Stoneygate. Leicester

Mausie+B — Tue, 22 Nov 2022 09:48:54 GMT

I have exactly the same issue as you. been like it for 4 days now. called Sky who were puzzled that the broadband was still working ok. Engineer is coming out today.

Re: on Re: sorry the number you are calling is temporarily unavailable. Stoneygate. Leicester

Addie15 — Wed, 23 Nov 2022 09:34:25 GMT

Update-We are sorry but we are closing this chat session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: sorry the number you are calling is temporarily unavailable. Stoneygate. Leicester

greenbike — Mon, 28 Nov 2022 16:28:14 GMT

Still phone not working

Still internet is working

Did you have any luck when engineer came out? Thanks

Re: sorry the number you are calling is temporarily unavailable. Stoneygate. Leicester

Mark39 — Mon, 28 Nov 2022 16:32:26 GMT

@greenbike wrote:

Still phone not working

Still internet is working

Did you have any luck when engineer came out? Thanks

Were you able to report it via the chat?

Re: sorry the number you are calling is temporarily unavailable. Stoneygate. Leicester

greenbike — Mon, 28 Nov 2022 16:38:36 GMT

Hi did you have any luck resolving this when the engineer visited you? Thanks

Re: sorry the number you are calling is temporarily unavailable. Stoneygate. Leicester

greenbike — Mon, 28 Nov 2022 16:41:01 GMT

I phoned Sky a week ago and reported it. The earliest date for an openreach visit was 8 days.

As it isn't a problem inside the house I can't understand why it takes so long for someone to look at the problem in the exchange/green roadside box or whatever is required.

How does one make a formal complaint about this? Do I need to contact OFCOM or is there another aneveue. Many thanks

Re: sorry the number you are calling is temporarily unavailable. Stoneygate. Leicester

greenbike — Mon, 28 Nov 2022 16:49:11 GMT

Hi, sorry I didn't answer your question clearly.

The engineer has NOT yet been out.

Is it usual to take so long??

Many thanks and best wishes

Re: sorry the number you are calling is temporarily unavailable. Stoneygate. Leicester

Mark39 — Mon, 28 Nov 2022 16:51:25 GMT

Sky will have given you the first available slot for Openreach to investigate. Unfortunately that will probably have been delayed beyond the normal 2-5 days by Openreach's ongoing industrial action.

I doubt there's any point in raising a complaint, but if you want to do so, you would need to raise it with Sky. OFCOM won't be interested until you've worked through Sky's complaints process.

Re: sorry the number you are calling is temporarily unavailable. Stoneygate. Leicester

greenbike — Mon, 28 Nov 2022 17:17:05 GMT

Many thanks for you kind help and information. Best wishes

Re: sorry the number you are calling is temporarily unavailable. Stoneygate. Leicester

Gannet+++crusher — Tue, 29 Nov 2022 14:11:08 GMT

Hello.

I cannot dial local numbers,all I get is number not recognised

Re: sorry the number you are calling is temporarily unavailable. Stoneygate. Leicester

Mark39 — Tue, 29 Nov 2022 14:16:39 GMT

@Gannet+++crusher wrote:

Hello.

I cannot dial local numbers,all I get is number not recognised

Try dialling the full number, including the area code.