topic Re: Report PHONE Fault in Talk

Report PHONE Fault

Zeus600 — Sun, 27 Nov 2022 21:25:10 GMT

Hi community,

I'm trying to start a new post re my land line FAULT but keep being directed to posts by other members.
sorry ... newbie !
Is it possible to discuss with an agent?
I have followed all the technical steps but the line is just kaputt 🥺

Thank you

Re: Report PHONE Fault

GD1 — Sun, 27 Nov 2022 21:28:04 GMT

@Zeus600 Can you advise if the phone line has ever worked and when was the last time it was working

Re: Report PHONE Fault

Zeus600 — Sun, 27 Nov 2022 21:31:32 GMT

Hi there,

yes the landline has been working for years but periodically just fails.
Generally, I manage to report via FB messenger or phone but SKY won't respond.
I have purchased new handsets (to arrive Thurs), in case that is the issue.
However, it just mysteriously returns once I report but can't get that far this time.

Many thanks

Re: Report PHONE Fault

GD1 — Sun, 27 Nov 2022 21:34:26 GMT

@Zeus600 To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Report PHONE Fault

Zeus600 — Sun, 27 Nov 2022 22:50:52 GMT

Thanks so much @GD1

that's super helpful 👍

Re: Report PHONE Fault

Greenfingers001 — Mon, 28 Nov 2022 09:22:22 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: Report PHONE Fault

Zeus600 — Mon, 28 Nov 2022 10:09:49 GMT

Cheers @Greenfingers001

Re: Report PHONE Fault

Zeus600 — Wed, 30 Nov 2022 09:17:03 GMT

Thank you for organising this @Greenfingers001

A Sky employee was able to check the land line remotely and found no fault.
The issue appears to be with the handset.

best wishes

Zeus

Phone Fault - no dialling tone

Zeus600 — Fri, 02 Dec 2022 17:25:12 GMT

Hi @Greenfingers001

thanks for helping me during the week to talk to SKY technical.
A new handset was installed today and the line checked by a technician but unfortunately the fault still persists. David asked me to re-connect back to him to report but I might need you to refer me again?

There is definitely a line fault that only repairs when a SKY technician physically attends to it.
As I live alone and bedbound, I would greatly appreciate your help.

Best wishes,

Rose

Re: Phone Fault - no dialling tone

caesarome — Fri, 02 Dec 2022 17:27:46 GMT

To get you some help again with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

Re: Phone Fault - no dialling tone

Zeus600 — Fri, 02 Dec 2022 21:05:48 GMT

Thank you very much @caesarome

Re: Phone Fault - no dialling tone

Addie15 — Sat, 03 Dec 2022 08:24:03 GMT

Hi there, thank you for escalating this. We have sent an invite to Zeus600.