topic Re: No dial tone in Talk

No dial tone

RichRoss — Wed, 23 Nov 2022 23:02:38 GMT

I'm getting no dial tone from my phone line.

Have tried handset at another house, works fine.

Broadband Hub connected to master socket works fine.

I've removed the front plate from the master socket to isolate from the house wiring and plugged handset in, no dial tone.

It has worked previously until about 3 weeks ago, the last time we used the phone.

How do I get the line tested please?

Many thanks. Rich

Re: No dial tone

Highlinder — Wed, 23 Nov 2022 23:36:10 GMT

@RichRossDid this happen out of the blue or have you just joined Sky or upgraded your services?

Re: No dial tone

Addie15 — Thu, 24 Nov 2022 08:31:23 GMT

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No dial tone

RichRoss — Thu, 24 Nov 2022 12:41:37 GMT

Out of the blue. We don't use it often so there was a gap of a few weeks but one time it worked and the next not 😞

Re: No dial tone

Highlinder — Thu, 24 Nov 2022 14:33:18 GMT

@RichRossSky are trying to reach out to you on this. Respond to the chat bubble.

Re: No dial tone

Greenfingers001 — Sat, 26 Nov 2022 09:07:52 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Re: No dial tone

RichRoss — Sat, 26 Nov 2022 14:39:15 GMT

Thanks for the message but I have had no inbound messages except in this thread.

I tapped through from the red and blue double speech bubble floating-action-button a few times but it just says "How can we help? Replies aren't immediate...". There is no other activity. The notification bell menu just has messages about the gamification points and the messages in this thread...

This seems like a flawed system so I'll just sit in the queue on the phone.

Thanks so much for taking the time to try and help! I like that there is at least a community trying to help each other.

All the best

Rich

Re: No dial tone

Mark39 — Sat, 26 Nov 2022 14:45:36 GMT

@RichRoss if you want to have another go with the escalation team, let,us know.

Re: No dial tone

RichRoss — Sat, 26 Nov 2022 14:57:53 GMT

Ok thanks for your swift response. Please do escalate. I'm on hold on the phone so perhaps it will be quicker on here?

Re: No dial tone

Daniel0210 — Sat, 26 Nov 2022 15:01:47 GMT

@RichRoss
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: No dial tone

Greenfingers001 — Sat, 26 Nov 2022 15:04:46 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: No dial tone

RichRoss — Sat, 26 Nov 2022 15:07:37 GMT

Thanks for your help. I've received a message on the speech bubble this time. All the best

Re: No dial tone

Greenfingers001 — Sat, 26 Nov 2022 15:30:53 GMT

Update:

Spoke with @RichRoss and line checks found external fault, arranged for openreaach to carry out local repairs.

Thanks again for the escalation have a great weekend 🙂

Re: No dial tone

Daniel0210 — Sat, 26 Nov 2022 15:35:46 GMT

@RichRoss

Now that you've reported it to Sky, and they in turn to Openreach see this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it once the fault has been fixed. It will come in the form of a credit appearing on your account.