topic Phone line not working in Talk

Phone line not working

Bharat5 — Fri, 25 Nov 2022 15:31:52 GMT

Hello.

our phone line isn't working, tried the troubleshooting guide and checked everything but still no luck.
Can anyone pass this on to Sky team?

Thanks

Re: Phone line not working

Mark39 — Fri, 25 Nov 2022 15:46:19 GMT

Any recent changes to your broadband subscription?

Re: Phone line not working

Bharat5 — Fri, 25 Nov 2022 15:50:31 GMT

No, there hasn't been any recent changes to broadband

Re: Phone line not working

Mark39 — Fri, 25 Nov 2022 15:56:23 GMT

Ok, I've flagged your post to Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Phone line not working

Lisa-P1987 — Fri, 25 Nov 2022 17:13:15 GMT

Thank you for escalating this. We have sent Bharat5 an invite to chat 🙂

Re: Phone line not working

Mr+Flibbles+86 — Sun, 27 Nov 2022 18:35:06 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks